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Increasing customer engagement through product videos

Table of Contents

What is essential for the business is to retain its customers over the period of time. But customer retention is definitely the worst challenge. Basic marketing techniques can help attract customers at one time, but it takes a lot of effort to retain them despite competition. The customer will even be confused with respect to the brand he must actually go ahead with. That is why every company needs to develop creative content to Grab the attention of customers again and again over some time.


This content can be developed in the form of videos because animations and visualisations have a better impact than pictures and texts. Videos are the most engaging form of content and have a 2.5 times better chance of grabbing the attention of the traffic. It can be incorporated into the digital marketing strategy of a brand, so that customer retention is enhanced over time. This engagement helps generate an emotional connection so that the customer is not influenced by other marketing and promotional campaigns of other brands.


Develop stories

Storytelling is one of the most powerful marketing tools that has been in use for a long time. The videos developed as storytelling usually attract the customer’s attention. In this video format, you can create a fictional character and allow different dramatic events to surround it. Any inspirational or motivational story can be delivered to the audience that can feature the differences that the character experiences before and after, depending upon the brand in the promotion.


It will help to engage the customer with a better-personalized experience because he would be able to relate to the story. The story should be nonfiction and realistic and must be related to the real life of humans. It will leave a never-ending impression On The minds of the viewers. To develop a story, getting familiar with the culture and personalities of the audience you want to sell your products to is always necessary. Understanding their expectations and challenges will help to develop a much more relatable plot. The combination of visualisation and dialogue work together to gather the people towards a given product.


Indulging in giving social proofs

Developing videos to provide testimonials from other customers using the product is also a very engaging marketing technique. The experiences of other users are directly communicated to the target audience. These testimonial videos help to prove that the product is genuinely helpful in fulfilling the objective that it claims to achieve. It does not require much investment and contribution from the creative team. But it helps to deliver a very powerful message to the audience. It is also an effective way to promote


The authenticity of the product. Video testimonials also help a network of trustworthy and satisfied customers. It changes the perception of most of the users towards the brand. It motivates them to purchase the same to achieve the same utility that the people giving the testimonials have achieved. The best part about video testimonials is that they are completely original and not doctored. A real person shares his experience with the world at large. Nothing can be as beneficial as this.


Educating the new customers

It is very important to educate customers about some Complex products so that they can become capable of operating the same. Around 57% of complex products, such as machines and electronic devices, are not sold because most users do not know how to operate them. Manufacturers and producers develop video contents to teach step-by-step to the customers how the product has to be used.


These videos are referred to as explainer videos. They help prospective customers to understand the concept of a product. It is a kind of tutorial that teaches them the way of operation. Once prospective customers know how to use the product, it automatically helps to convert them into actual customers. Many developers attached a QR code with the product so it can be scanned to access the video tutorials. This video content can add value to your marketing campaign. Your product will be identified by the audience and utilized by them to perform the basic activities.


Adding value to utility

Videos also help to enhance customer engagement by adding utility to the maximum number of advantages that can be derived from the product. Many manufacturers and companies now engage in developing video-based content that shares Information about a given product’s relevance. Videos are now trying to promote a product by sharing different types of uses which can be obtained.


They try to share a reliable source of Information and knowledge. This can help attract customers who can draw the maximum utility from a given product at the same market value. These videos also help the audience understand the best practices and tips to fulfil a given task. It is the best experience the users can get and will prevent them from deviating from other promotional campaigns.


Video advertisements

Video advertisements are always preferred as compared to static advertisements. A short video will be helpful to attract the attention of the customers on any medium. You can create a video that can help generate the audience’s interest. Try to acquire acquisition tools which grab the instant attention of the viewers. It can be the best method to boost engagement compared to other methods. The market for video advertising is increasing at an exponential rate. This is one of the most important utilities that can be provided to a brand over time.



It can be concluded that this is one of the most effective and useful methods, with the help of which effective promotional campaigns can be made functional. It is essential for a business to switch to video so that A better impression can be left on the customers as against other brands over the period.


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